top of page



Cancellation Policy

Single Session Cancellation Policy - No refunds will be given for cancellation of a single session. However, it is possible to reschedule a session, up to 24 hours before the session starts. Cancellations and rescheduling must be done by e-mail ( or through Facebook. Giving as much notice as possible, ensures that anyone on a waiting list has an opportunity to attend instead.

Cancellation Policy for Packages -The packages are non-refundable.

Special offer - A free second session is offered to new clients but this needs to be used within one week of your first session and you must pre-book via e-mail or facebook.  We reserve the right to change or withdraw special offers at any time with no notification.  

Class Policy

Arrival Time - You should arrive at the venue at least 10 minutes before the class start time. You must let the instructor know about any health problems that you are having, including past injuries. At your first session, a Par Q form (The Physical Activity Readiness Questionnaire) will be provided for you to complete.


Building Entry - Jumping classes are held at The Phoenix Centre, in a West Berkshire Council building and access is securely managed. Please make sure to arrive early, as once the class starts, the access will be limited.

Online Booking

Single Session - All sessions need to be booked in advance. You can choose to book and pay for a class in advance, through our website (Booking Online page), through Book Now on our Facebook page, or in person, subject to availability. 

Monthly Packages - Packages can be ordered through our website, through 'Book Now' on our Facebook Page, via e-mail or in person. However, booking the sessions for the package should be done as soon as you have brought the package via e-mail or Facebook.

Due to the limited number of trampolines, sessions tend to fill quickly so some of the dates and times chosen (including the first) may already be full. In which case, alternative dates and times will be offered.

What to Bring

You should wear gym clothes and good trainers.


Please also bring a towel and a bottle of water, so you can keep hydrated during the session.

It’s also recommended that you arrive at least 10 minutes before the start time of the class.


All equipment to perform the exercises, such as trampolines, balls, weights and stretching bands are provided. 

JUMP-In-at Home renting trampolines

All JUMP-In payments for JUMP-In-at home program that include a recurring element require a period of notice for cancellation. Accounts billed weekly or monthly require a 30 day notice period. 

The renting trampoline period is at least 30 days. The notice period with trampoline return is at least 30 days. 


JUMP-In abide by a strict, no refund policy for services and digital products. Where doubt exists over the program, our service or your ability to these terms you accept responsibility for raising any issues prior to purchase with By accepting the terms of this agreement, you agree and understand that you are foregoing the right to claim any refund of fees pad for access and use of the program (s) offered by JUMP-In.


Unfortunately we have received some trampolines back damaged and dirty. It would be great if you are able to give the mat and handle a quick wipe over with an anti-bacterial wipe and ensure you have the screw and handle handy too. 

Thank you so much in advance. 

bottom of page